Refund policy

We want CyberAquarium to be worth the money. If it is not, ask for a refund.

CyberAquarium is sold by channing xiao, an individual software developer. Purchases are processed by Creem, acting as Merchant of Record.

1. Fourteen-day refund window

You may request a full refund within fourteen (14) days of the original purchase date, provided that:

• the licence key has not been activated on more than the allowed number of devices (currently three); or
• you contact us with a valid reason — for example, the Software does not run on a supported system and we cannot resolve the issue within a reasonable time.

Because the Software is digital and delivered instantly, refunds may be declined if the licence has been widely activated, shared, or used well beyond a good-faith evaluation.

2. How to request a refund

Email [email protected] with:

• the email address used at checkout, and the purchase date;
• your order or receipt reference, if you have it;
• the licence key, if you have it;
• optionally, one sentence about what went wrong — it helps us fix things, but it is not required.

You do not need to justify the request, and we will not ask you to troubleshoot first. We respond within 3 business days.

3. After a refund is approved

1. Your licence key is revoked and the full version will no longer activate.
2. The refund is issued by Creem to the original payment method.
3. Refunds usually appear on your statement within 5–10 business days, depending on your bank or payment provider.

Your tanks, scenery and settings stay on your machine. We do not reach into your computer to delete anything.

4. Non-refundable situations

Refunds are generally not available when:

• more than 14 days have passed since purchase, unless required by local consumer law;
• the licence was purchased during a clearly marked non-refundable promotion;
• abuse is detected, such as repeated purchase-and-refund cycles or licence sharing;
• the issue is caused by unsupported hardware or operating systems, or by third-party assets you imported.

5. Technical issues first

Before requesting a refund, please contact [email protected]. Many activation, compatibility and configuration issues can be resolved quickly, and we are happy to help you get the app running on a supported system.

6. Chargebacks

Please contact us before opening a chargeback. A chargeback may suspend your licence pending investigation and takes longer than a refund for everyone involved.

7. Consumer rights

Nothing in this policy limits mandatory refund or withdrawal rights you may have under applicable consumer protection laws in your country, including EU/UK rules on digital content where they apply.

8. Contact

Refund requests and billing: [email protected]. General support: [email protected].

Operated by channing xiao, an individual software developer.